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Q?
What does Angel Care charge?
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A.
We charge a referral fee in order to maintain an up to date registry of caregivers and nurses.
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Q?
Is there a charge for travel time to and from my home?
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A.
No, you don't pay for the caregiver's commuting time.
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Q?
Are hourly rates for couples different than for individuals?
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A.
For couples, we charge 1½ times the individual hourly rate.
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Q?
Do you charge any other upfront fees or administrative costs?
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A.
No. There are no upfront fees or administrative costs.
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Q?
Do you charge for the initial assessment? What is your registration fee?
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A.
Our initial assessment and registration are free of charge.
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Q?
When is payment due? (At the end of each visit? Each week? Each month?)
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A.
Most caregivers prefer to be reimbursed for their services every 2 weeks.
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Q?
Do you accept long-term care insurance?
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A.
Yes. We accept long-term care insurances.
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Q?
What are my payment options?
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A.
Angel Care accepts personal checks, all major credit cards, and cash. Your patient care coordinator will explain all payment options to you.
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Q?
How fast can you respond to an emergency need? Are caregivers available 24 hours, 7 days a week?
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A.
In an emergency, Angel Care is here for you. Call our 24/7 helpline for immediate assistance and one of our representatives will help you arrange the care you need.
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Q?
What if I’m not satisfied with the services of my loved one’s caregiver?
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A.
Your satisfaction is our primary goal. If you would like to switch caregivers, we will refer someone different.
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Q?
How does Angel Care follow up on and resolve problems or complaints?
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A.
All complaints are brought to the attention of our CEO. We pledge to do our best to resolve any and all problems and complaints.
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Q?
To whom can the family ask questions or make complaints?
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A.
Family members can ask questions or make complaints by calling our helpline. Please remember that we are HIPPA compliant, and value our patients’ confidentiality; we do not release confidential information to any unauthorized persons.
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Q?
Do you arrange regular conversations with the family about the client’s case?
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A.
Yes. We understand that feedback and regular updates are important, so we communicate regularly with the patient's family members.
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Q?
How do I arrange home health care services?
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A.
To arrange home health care services, simply call Angel Care at 877-871-0011 and we will be there to help you and your loved ones.
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Q?
Is assistance for emergencies and/or on short notice available?
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A.
We have registered enough caregivers so that someone is available in case of emergencies or on short notice. If you have an emergency, please call our 24/7 helpline.
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Q?
Is assistance on holidays available?
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A.
Most caregivers are available on holidays. If your regular caregiver needs days off for any reason, we can refer another person who can work with you.
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Q?
Is assistance on the weekends available?
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A.
Yes, weekend service is available. Also, remember that our 24/7 helpline provides any-time assistance.
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Q?
How soon could your care start?
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A.
Our services are organized in such a way that we refer someone the same day you call.
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Q?
How many hours is a minimum shift? How many hours is a maximum shift?
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A.
The minimum shift is 4 hours/day. The maximum shift is 24 hours/day.
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Q?
What happens if I need different tasks done each week?
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A.
We can assist you with your changing needs. Just keep us updated or inform your caregiver in advance.
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Q?
What types of services do you provide?
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A.
We have the capacity to accommodate a full range of home health care needs —from light duty and companion care to full-service nursing care. Please see our full list of services offered.
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Q?
Do you provide temporary as well as long-term assistance?
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A.
Yes, the caregivers we refer can provide both temporary and long-term assistance.
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Q?
What happens if my caregiver gets sick?
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A.
If your caregiver is sick and cannot come to work, we will refer a back-up person. We are ready to respond immediately to a majority of situations that may arise.
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Q?
Does the caregiver have a time card system?
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A.
Yes. You will authorize the hours the caregiver worked for you. The caregiver will be reimbursed only for the hours you approved with your signature.
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Q?
Are caregivers supervised?
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A.
You are the one evaluating the caregiver, as he or she is working directly with you.
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Q?
Can you refer caregivers who speak languages other than English, if needed?
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A.
Yes. In addition to English, we also refer caregivers who speak Spanish and Portuguese.
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Q?
Do you refer caregivers experienced in any special services?
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A.
Some of the caregivers we refer are experienced in special services.
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Q?
What are the qualifications of the person who will do my initial assessment?
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A.
Your initial assessment will be performed by a RN. To do the special assessment required by your insurance, a RN will be assigned.
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Q?
What kind of training do the caregivers receive?
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A.
Depending on the level of certification they may have a Home Health Aide diploma; a Certified Nurse Assistant degree; a LPN license; or a Registered Nurse license. We verify that the certifications or licenses are current.
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Q?
How do you screen the caregivers?
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A.
Screening is an essential part of the registration process. We perform thorough background checks and review the references of all caregivers that register with us.
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Q?
How are caregivers assigned?
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A.
We refer caregivers tailored to a patients’ individual needs. During our initial assessment, we will gain a thorough understanding of your situation so we can recommend the best caregiver for you.
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Q?
Is Angel Care licensed or certified?
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A.
Yes, we are licensed in the counties we serve.
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Q?
Do you have proof of liability coverage?
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A.
Yes, we can provide proof of liability coverage upon request.
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Q?
Are the caregivers insured?
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A.
Yes, we verify that the caregivers we refer have liability coverage.
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Q?
Will the caregiver call before arriving?
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A.
In the case of new clients, they will call before arriving, but after you have an established relationship, they will simply arrive on schedule.
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Q?
Can you send someone within 24 hours?
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A.
Our quick response team can arrange services in less than 24 hours when you call 877-871-0011.
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Q?
Can I interview the caregiver before accepting care?
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A.
Yes. In order to fully satisfy your needs, we recommend that all patients interview their caregivers. If you don’t feel a caregiver is a good match, let us know and we’ll recommend someone else.
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Q?
How do I arrange for home care services?
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A.
To arrange home care services, simply call Angel Care at 877-871-0011 and we will be there to help you and your loved ones.
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Q?
Does the agency coordinate care with other health care services?
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A.
For your convenience, we work with our partners to facilitate various services you may need. We have strong working relationships with organizations like home health agencies, hospice care, facility centers, hospitals, durable medical equipment providers, and transportation companies.
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Q?
How do you ensure your clients’ confidentiality?
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A.
We are HIPPA compliant, and value our patients’ confidentiality. We do not release confidential information about our clients to any unauthorized persons.
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Q?
Is a personalized plan of care developed with me during the assessment?
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A.
We receive your plan of treatment from your primary physician and will personalize a care plan for you based on a thorough understanding of your needs. This happens during your free initial assessment.
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Q?
Who needs Angel Care’s services?
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A.
Angel Care is designed to assist seniors who need care or assistance with daily living in order to continue living in their own homes and for adult children who are struggling to care for their aging parents.
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Q?
Why choose Angel Care?
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A.
Angel Care provides loving and caring services in the comfort of “home sweet home.” You can be comfortable knowing that you, your loved one, or your residents will receive high-quality care from caring, reliable, and compassionate professionals.
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Q?
How long has the agency been in business?
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A.
Founded in 1999, Angel Care has been in operation for more than 15 years.
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Q?
What is the background/experience of the owner?
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A.
Angel Care’s management has over 15 years of experience in home health care services.
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Q?
Does the agency have a fully staffed office?
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A.
In addition to our health care providers, Angel Care is fully staffed with administrators, staff managers, patient care coordinators, a marketing and sales manager, and administrative assistants. This is staff is continuously screening and registering new caregivers so we are prepared to accommodate a variety of situations.
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Q?
How do I know I can trust the people you refer?
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A.
The caregivers we refer undergo thorough evaluations including background checks as part of the intensive registration process.
